Chapter:	372E	Title:	NORTH-WEST RAILWAY BY-LAWS	Gazette Number:	L.N. 162 of 2007; L.N. 200 of 2007
Bylaw:	12	Heading:	Exchanges and refunds (Suspended L.N. 162 of 2007 s. 2)	Version Date:	02/12/2007

With effect from 2 December 2007, the operation of these by-laws is suspended during the Concession Period referred to in s. 2(1) of the Kowloon-Canton Railway Corporation Ordinance (Cap 372), for details please see L.N. 162 and 200 of 2007.

(1) A fare may be refunded or a ticket may be refunded or exchanged at the absolute discretion of the Corporation. Any such exchange or refund may be subject to the deduction of an administration charge prescribed and published by the Corporation from time to time.
(2) The form of any refund shall be at the absolute discretion of the Corporation.
(3) The Corporation shall not be obliged to issue a ticket in replacement of a lost or mislaid or unused ticket nor will it be obliged to make a refund in respect of the value of any such ticket or the amount of a fare or a surcharge levied as a consequence of failure to produce a ticket when required.